Here is the revised return and refund policy using both TechRescue and TechRescueMe consistently:

Effective Date: January 29, 2026

At TechRescue and TechRescueMe, we want customers to feel confident when purchasing products from us. Eligible products may be returned within 30 days of delivery, subject to the terms and conditions outlined in this Return and Refund Policy.

You may request a return within 30 calendar days of the product’s confirmed delivery date.

To qualify for a return:

• The product must be unused, unmodified, and in its original condition.
• The product must be returned in its original packaging.
• All accessories, manuals, cables, inserts, promotional items, and included components must be returned.
• Proof of purchase, such as a receipt, invoice, or order number, is required.
• The return must be approved by TechRescue or TechRescueMe before the product is shipped or delivered back to us.

Products returned without prior authorization may be refused or delayed.

The following products and services are not eligible for return or refund:

• Opened or used electronics, unless verified as defective upon arrival
• Software, digital products, downloads, license keys, or electronically delivered products
• Clearance, liquidation, discontinued, or final-sale products
• Special-order or custom-ordered products
• Products modified, altered, damaged, or repaired by the customer or an unauthorized third party
• Products damaged because of misuse, neglect, improper installation, accidents, liquid exposure, electrical damage, or failure to follow instructions
• Products missing original packaging, accessories, manuals, or included components
• Diagnostic fees, service-call fees, labor charges, installation charges, or other services already performed
• Parts installed during a completed repair, except where covered by an applicable written repair warranty
• Gift cards, store credits, or promotional credits, unless otherwise required by law

If a product arrives defective, damaged, incomplete, or different from what was ordered, contact TechRescue or TechRescueMe within 48 hours of delivery.

Your request should include:

• Your name
• Order number or receipt
• A description of the problem
• Photographs or video showing the damage, defect, packaging, or incorrect product
• Any other information reasonably requested to verify the claim

After reviewing the claim, TechRescue or TechRescueMe may, at our discretion:

• Replace the product
• Repair the product
• Provide the correct product
• Issue store credit
• Approve a full or partial refund

We may require the product to be returned and inspected before a replacement, repair, credit, or refund is issued.

Damage caused after delivery by misuse, improper installation, accidents, unauthorized repairs, power surges, liquid exposure, or customer negligence is not considered a product defect.

Once a returned product is received and inspected, we will notify you whether the return has been approved or denied.

For approved refunds:

• Refunds will generally be issued to the original payment method.
• Original shipping, delivery, installation, and service charges are non-refundable unless the return resulted from an error by TechRescue or TechRescueMe.
• Any applicable restocking fee, missing-item charge, damage deduction, or other authorized deduction may be subtracted from the refund.
• Refund processing begins after the returned product has been inspected and approved.
• Approved refunds may take approximately 5–10 business days to appear, depending on the payment processor or financial institution.

TechRescue and TechRescueMe are not responsible for delays caused by banks, credit card companies, payment processors, or other financial institutions.

Cash purchases may be refunded by cash, check, store credit, or another reasonable method at our discretion, subject to available records and verification.

Unless a product was defective, damaged upon arrival, or incorrectly supplied by TechRescue or TechRescueMe, the customer is responsible for all return shipping costs.

Customers should:

• Use a trackable shipping service
• Purchase shipping insurance when appropriate
• Package the product securely
• Retain the tracking number and shipping receipt

TechRescue and TechRescueMe are not responsible for returned products that are lost, stolen, misdirected, or damaged while in transit.

A return is not considered received until it has been physically delivered to and accepted by TechRescue or TechRescueMe.

A restocking fee of up to $100 may apply to an approved return involving an opened, unsealed, specially ordered, or otherwise non-defective product.

The exact restocking fee may depend on:

• The original purchase price
• The condition of the product
• Whether the packaging has been opened or damaged
• Whether accessories or components are missing
• Testing, inspection, repackaging, or administrative costs
• Whether the product can be resold as new

No restocking fee will ordinarily be charged when TechRescue or TechRescueMe verifies that the product was defective upon arrival or that the incorrect product was supplied.

Products that are materially damaged, incomplete, heavily used, altered, or no longer suitable for resale may be denied a refund.

Approved exchanges are subject to product availability.

When a replacement product has a higher price, the customer must pay the difference before the exchange is completed. When the replacement product has a lower price, the remaining balance may be refunded or issued as store credit, subject to this policy.

Shipping, delivery, and installation charges may apply to exchanged products.

Diagnostic fees, labor charges, installation charges, service-call fees, travel charges, and other charges for services already performed are non-refundable.

Parts installed during a repair are not eligible for return once installed, except when:

• The installed part is covered by a written warranty;
• The part is verified as defective; or
• A refund is otherwise required by applicable law.

Approval of a product return does not automatically create a refund for labor, diagnostics, installation, delivery, travel, or service fees.

Orders may be canceled before shipment or before work begins, subject to approval.

Cancellation fees may apply when:

• A special-order product has already been ordered
• A product has been customized
• Work, diagnostics, installation, or preparation has already begun
• TechRescue or TechRescueMe has incurred non-refundable expenses

Once a product has shipped, the request will be treated as a return under this policy.

Customers should contact TechRescue or TechRescueMe before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.

Submitting a chargeback does not eliminate the customer’s responsibility to return merchandise, pay for completed services, or comply with the terms of this policy.

We may provide receipts, invoices, communications, delivery records, service authorizations, photographs, diagnostic records, and other relevant documentation to payment processors or financial institutions when responding to a dispute.

TechRescue and TechRescueMe reserve the right to deny a return, refund, or exchange when there is evidence of:

• Fraud
• Product substitution
• Serial-number mismatch
• Unauthorized modification
• Return of a different product
• Excessive or abusive return activity
• False claims of damage or non-delivery
• Missing components or accessories
• Violation of this Return and Refund Policy

We may document serial numbers, product condition, packaging, accessories, and device identifiers before a product is sold, shipped, repaired, or returned.

To request a return, contact TechRescue or TechRescueMe before shipping or delivering the product back to us.

Please provide:

• Your full name
• Order number, invoice number, or receipt
• Product description
• Date of purchase
• Reason for the return
• Photographs or supporting documentation, when applicable

TechRescue and TechRescueMe

Email:
techrescueme@outlook.com

Phone:
254-747-2759

Website:
https://www.TechRescueMe.com

A return is not approved until you receive confirmation and return instructions from TechRescue or TechRescueMe.

TechRescue and TechRescueMe may update this Return and Refund Policy from time to time.

Any revisions will be posted with an updated effective date. The policy in effect on the original purchase date will generally govern that transaction, unless applicable law requires otherwise.

This version also clarifies product returns, repair-service charges, exchanges, cancellations, chargebacks, shipping responsibility, and the circumstances in which the $100 restocking fee may apply.